Shipping Information

Shipping Information

We ship Globally, Delivery times vary by region. We have several levels of shipping service, and offer good discounts on Express Priority Air courier shipments. We ship orders Monday to Friday, excluding holidays, via FedEx and UPS. We also can use Canada Post for shipments within Canada.

 

Exact shipping rates will be displayed online during the checkout process – before your order is submitted. So you can preview the shipping cost to your location before you actually place an order.

 

If our automated shipping calculator makes a mistake in calculating shipping charges, (due to unusual box weight or dimensions), we will make a correction to the actual shipping rate in your favor. If you ever have questions about the shipping rate, you can call us for an estimate. We get a good discount on Express and Air Priority shipping, and we pass the savings on to you.

 

Quick links within this page:
• Do I have to pay customs fees, brokerage, import duties, or taxes?
• Standard Postal Mail Shipping
• Courier Shipping - Ground or Express
• How long will my order take to reach me?
• Approximate Time Frames for Shipping
• Are the shipping times guaranteed? Can I change my shipping address after package is shipped?
• Where are you able to ship to?
• Can my shipping address be different from my billing address?
• Can you declare the value on the shipping document to be less than it actually is?
• Can you deliver to a P.O. Box?
• Can you ship to APO/FPO boxes? Can you ship to Military Personnel?
• How do I track my package?
• What do I do if my shipment hasn't arrived?
• Can you ship a package without a signature requirement?
• Do I need any special information to complete my order?
• Regarding orders valued greater than $2,000.00 and shipping to the USA

 

 

Do I have to pay customs fees, brokerage, import duties, or taxes?


Most Plantraco products ship Duty Free in North America, due to the North American Free Trade Agreement (NAFTA), but of course there are exceptions. The customer is responsible for customs clearance charges, and any taxes or customs duty that would be applied by your country. Customs clearance charges are FREE with FedEx and UPS Air Shipments (Express, International Priority, Priority Overnight) - if there are any customs clearance fees, it is prepaid. Ground shipment with value greater than $200.00 may be assessed a fee for customs brokerage etc.

 

Canadian customers must pay 5% GST (Saskatchewan customers must pay 5% GST and 5% PST).

 

International customers are responsible for paying ALL customs fees, brokerage fees, import duties, and taxes upon receipt of your order. Please check with your local customs office to determine these fees if applicable. If you refuse a package because you do not want to pay the import fees, we will treat the item as an unwanted item return. When we receive the returned package we will refund you the total amount minus any damaged parts, a 15% restocking fee, the original shipping cost, and any costs we incur (including VAT taxes and return shipping) upon receipt of the item.

 

Standard Postal Mail Shipping


If you have selected regular airmail we will ship through either Canada Post or United States Postal Service. These services do not provide tracking numbers and are not insured unless you purchase insurance. If you have selected this shipping method and your order is lost or damaged we cannot accept responsibility. We will work with you to try to reach a satisfactory conclusion, but we will not in any case refund or reship the item for free.

 

Courier Shipping - Ground or Express


The courier services that we currently ship through are FedEx and UPS. We will determine which carrier is the most efficient based on pick up and delivery times. You may request a specific carrier in the comments section during your checkout and we will try to accommodate your needs. A tracking number will be provided for any orders shipped via courier. If you have provided us with an email address during your order checkout, a shipping confirmation email will be sent to you showing the tracking number and which courier was used. Please note that it may take up to 24 hours for a tracking number to become active because we assign the tracking number before the package is picked up by the courier.

 

How long will my order take to reach me?


  • If paying by credit card:
    All orders paid by credit card will be verified with the card issuing bank. International orders may take a few extra days to complete this step. Please ensure that the billing name and address you provide in the order checkout matches exactly what is on your credit card statement. Your order may be delayed if there are any name or address discrepancies.

  • If paying by Paypal:
    If the address you provide in your order checkout does not match what Paypal has on file we will need to contact you before we ship out your order. If your Paypal address is unconfirmed, we will need to contact you before we ship out your order. In order to avoid these problems please ensure that the name and address you provide in the billing section of your order checkout matches exactly what Paypal has on file.

  • If paying by Money Order or Bank Wire Transfer:
    We will ship your order the same or next business day that we receive your payment.
    If clarification or additional verification is required we will contact you. If we are unable to reach you this will cause a delay in shipping. We will not refund any shipping charges due to this type of delay.

 

Are the shipping times guaranteed? Can I change my shipping address after package is shipped?


Yes, but only for Air courier shipments to the U.S. It is guaranteed next day providing it is not held up with customs which may occur but is rare we ensure there is proper documentation accompanying the package. For other shipping methods, the time chart is the estimated time frame for the delivery period. These time frames are given to us by the shipping carriers. Once your package leaves our factory we are not able to do anything about the shipping. We cannot change the destination of the shipments after they leave Plantraco.

 

Where are you able to ship to?


We ship globally. Some items due to size or weight may not be practical to ship to certain destinations. If you have any questions please contact us before you place an order and we can clarify any shipping questions you may have.

 

Can my shipping address be different from my billing address?


Yes, we can ship to any address you request. Your billing name and address must be entered exactly as you see it on your credit card statement. You may specify a different ship-to address. For high-value items we may need to contact you before shipping to verify the ship-to address, or in certain cases we may have to ship directly to the bill-to address (we will contact you in this situation before anything ships out).

 

Can you declare the value on the shipping document to be less than it actually is?


Under no circumstances will we lower the declared value on the shipping document or any other records. We will also not declare the item as a "gift".

 

Can you deliver to a P.O. Box?


Yes, but we are ONLY able to ship to P.O. Boxes if the item is delivered via regular airmail through Canada Post. Please note that not all items can be shipped airmail due to size restrictions. Please contact us if you have any questions.

 

Can you ship to APO/FPO boxes? Can you ship to Military Personnel?


Yes, we are able to ship to these types of addresses by regular postal mail. If your order value is too high we may request a physical ship-to address instead of a PO Box so that the order can ship through a courier.

 

How do I track my package?


A tracking number will be provided for any orders shipped via courier. If you have provided us with an email address during your order checkout, a shipping confirmation email will be sent to you showing the tracking number and which courier was used. Please note that it may take up to 24 hours for a tracking number to become active because we assign the tracking number before the package is picked up by the courier.

 

What do I do if my shipment hasn't arrived?


Please allow up to the maximum number of days specified in Shipping Methods, Destinations, and Delivery Times for your item to be delivered. If you selected a courier method, please use the link to the carrier's web site provided in the "shipment confirmation e-mail" to investigate the status. Alternatively, contact us at service@plantraco.com. Please note that we have to initiate any traces or claims on the shipment. Do not try to contact the carrier yourself as this may slow down the trace.

 

Can you ship a package without a signature requirement


Yes, you may have a package delivered without a signature requirement. However, some carriers will not leave packages at certain residences due to their own security and delivery guidelines. In these cases, the driver will leave a "call tag" with a number you can call to reschedule delivery. We recommend shipping to a location where someone can accept and sign for your package. For high value items, we require a signature to ensure delivery and validate any claims.

 

Do I need any special information to complete my order?


ONLY if you are located in the U.S. and your order value is over $2000.00, we are required to provide your TAX ID or business number to customs. We will contact you if we need this information.

 

Regarding orders valued greater than $2,000.00 and shipping to the USA


United States Border Services requires that all items shipping from Canada to the United States that are valued greater than $2,000.00 USD must show the TAX ID or Social Security Number for the Importer of Record. This is mandatory and must be on the Commercial Invoice and the Worldwide Services Waybill. When shipping to US Businesses, the business TAX ID is required, and when shipping to individuals, the SSN is required. For additional informationplease visit the U.S. Border Services Agency Web site www.customs.gov. You may also download the Official Customs Directive.

 

Please rest assured that we will only use your number for the shipping documents and we do not keep it on file. If you need clarification or have any questions, please do not hesitate to contact us by email at service@plantraco.com or by telephone 1-306-955-1836